Disable everything in your startup and reboot adding a few at t time until you narrow down the program causing the conflict. We're looking for a driver issue or a startup program causing conflicts. Motherboard drivers include everything that communicates with your peripherals and should be up to date.Īdvanced users can boot into safe mode to see if your keyboard works with Windows running in a minimal state. If you've never used the keyboard and mouse software that came with your device, you don't need it.įinally, a program like Driver Booster can update your motherboard drivers. You might also need to uninstall that software and let Windows take over. If you've installed third-party software including Logitech, check for a software update. If your keyboard is PS/2, reboot by pressing the Windows key, then use the Tab key to jump around and click on Power to restart. If your keyboard is USB unplug it and plug it back in. Plug the receiver directly and securely into a working USB. The power indicator should now turn green. If the power indicator is not lit, move the power switch on the bottom of the mouse to the 'ON' position. The power indicator on top should be green. Right-click on any listed keyboards and select Uninstall device. For instructions on changing your mouse battery, see answer 360023247594. Press the Windows Key + X and click on Device Manager. Verify that Use Sticky Keys is turned off. ![]() Scroll down and click on Keyboard on the left side. Open Start > Settings > Ease of Access or press the Windows Key + I. Windows will automatically find and repair any problems. On the right side, scroll down and click on Keyboard. ![]() In other words, you know your keyboard works.įor a situation like this, we'd run the Keyboard Troubleshooter first.Ĭlick on Start > Settings > Update & Security > Troubleshoot. ![]() We won't insult your intelligence by assuming you've already tried the most obvious steps including cleaning the keyboard with an air duster, replaced or tested the keyboard on another computer, and unplugged it and plugged it back in. In this guide, we show you the steps you can take if the Shift key on your keyboard is not working.
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